All personalized pieces are made to order small batch by the designer and take time to produce. Our current production time is listed on our home page header. Production time is subject to change with high order volume.

For more information, please see our Shipping and Production times page.

NOTE: production time is in addition to shipping time.

Production takes 2-5 days from when order is placed due to the handcrafted nature of the product. Once production is complete, orders ship via USPS with an estimated delivery time of 3-5 business days. Expedited options, including UPS 2-Day and UPS Overnight, are also available.

If you don’t know your preferred size, don't worry!

Standard necklace lengths are 16", 18", and 20" but we can create a custom length and a custom chain.

For custom lengths just include the info in the personalization box on your order.

1. Bracelet Measure: Wrap a piece of floss or string once around your wrist to where it feels comfortable and cut the string.
2. Necklace Measure: Wrap a piece of floss or string once around your neck where you want the pendnt to fall.
3. Grab your closest ruler or tape measurer and measure this string
4. Leave a note at checkout for your desired size and we can customize.

Yes! We can repair or replace jewelry from our studio.

Errors on your end - we are happy to fix. You pay shipping for return.

Errors on our end - we pay shipping both ways.

Repairs can be made for a small fee depending on materials - you pay shipping.

Email your repair request and we will send you quote and shipping details. hello@goldandtruejewelry.com

The majority of the jewelry that you see on our website is created with 14K gold-filled, .925 sterling silver otherwise known as Demi-Fine.

An increasingly popular and affordable option is PVD 316L Gold Stainless. You can read more in the journal about the properties of these metals.

14k Gold-fill, .925 Sterling Silver and Waterproof PVD are all excellent choices for keepsake quality.

Things to keep in mind:

• Sterling will tarnish and requires cleaning

• 14k Gold Fill is a beautiful PALE Gold

• PVD 316L aka Everyday Gold is more durable & affordable and is slightly more more WARM in tone. Hypoallergenic and tarnish resistant for daily wear from gym to beach.

If we are using brass or another metal (ie gold-plate) in a particular piece we will always mention it in the description.

All semi-precious stones and pearls are one of a kind and will arrive with its own uniqueness.

Necklace lengths kept in stock are 16-18-20 inches. Longer or custom lengths are available upon request.

14k Gold-filled- Hypoallergenic jewelry contains a thick layer of gold bonded through a heating process to brass metal. Gold-filled jewelry legally has to contain 5% or 1/20 of gold by weight. 14k gold fill is more expensive and slightly paler in color than the more affordable PVD gold.

This means that your gold-filled pieces contain 100 times more gold in it than a gold-plated piece. These pieces should not turn or tarnish and can last for years.

When you aren’t wearing your pieces, seal them in an airtight space to prevent oxidation (ziplock bags work great). 

• Clean them with gentle soap and water (dawn works). 
• Polish your pieces with a Sunshine Polishing Cloth (link it)

Everyday GOLD/ PVD
Hypoallergenic & Durable & Affordable

Designed for active ladies who like to leave their jewelry on 24/7. For those who want both style and strength, our Everyday Gold Collection features PVD (Physical Vapor Deposition) coating for lasting beauty. This advanced process bonds a protective layer to stainless steel or brass, making it highly resistant to tarnish, fading, and wear. The result is durable, waterproof, hypoallergenic pieces with a brilliant finish that stays flawless.

Although 14k Gold-filled and sterling silver jewelry is the second most reliable jewelry to solid gold, there are some things that can speed up their aging process.

PVD on the other hand is quite durable from the gym to the beach.

In both cases, here is a list of some things to avoid: 

• Chemicals in soaps, lotions, perfumes, etc. as they can build up
• Sweat, a person's individual bodily composition, and acidic levels. Everyone's body is different, some have higher acidic levels than others, and more potent sweat. This is just something to be aware of. However my customers have had good luck with their 14k gf jewelry. Sterling Silver is more sensitive to chemistry.
• Chlorine in pools and hot tubs and cause Oxidation, especially on your 14k gold fill & sterling silver pieces