Return Policy

At Gold & True Jewelry we want you to be happy with your purchase. If you are not entirely satisfied with your order, we are here to help!

Due to the custom nature - items are available for STORE CREDIT ONLY

Email your request and issue to: hello@goldandtruejewelry.com

Shipped within 7-10 after production* // FREE US SHIPPING First Class

Shipped within 5-7 days after production* // FLAT RATE $10 for USPS PRIORITY with Tracking

Delivery within 3 days after production* // RUSH ORDER $35 USPS EXPRESS with Tracking or FED EX

You will be responsible for shipping costs for RETURNS.

1. RETURN FOR STORE CREDIT ONLY
Return Window: You have 30 calendar days from the date you received your item to initiate a return for store credit.

Item Condition: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging, with all tags and accessories included.

Non-Returnable Items: Gift cards

2. How to Initiate a Return
Contact Support: Email us at hello@goldandtruejewelry.com with the subject line: “Return Request – [Your Order Number]”.

In your email, please include:

Your Order Number.

The item(s) you wish to return.

The reason for the return.

3. Shipping the Return
Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received a defective or incorrect item).

Shipping Method: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Return Item to:
G&T attn: Holly
26895 Aliso Creek Road B 476, Aliso Viejo CA 92656 United States

4. Refund for store credit.
Once we receive your returned item we will notify you of the receipt and the status of your refund after inspecting the item.